U.K. Ambulance Today – Ambulance Trigger Tools

in Best Practices, Measurement, Medic Care Systems, Process Improvement, Research

The Winter edition of Ambulance Today, Europe’s leading ambulance magazine, featured an article authored by David M. Williams, Ph.D. The piece focused on efforts in the U.S.A. and U.K. to develop a Global Trigger Tool to measure patient harm in ambulance services based on the in-hospital Global Trigger Tool developed by the Institute for Healthcare […]

EMS World: A New Face of Improvement

in In The News, Medic Care Systems, Process Improvement

John Erich, Associate Editor for EMS World, authored a feature article titled A New Face of Improvement: How the theories of the Institute for Healthcare Improvement are affecting patient care and EMS. The article featured David M. Williams, Ph.D. and IHI Executive Director Frank Federico, RPh. and describes some of the core concepts from the […]

Paper: Is Austin’s EMS System Broken?

in Around Town, In The News, Medic Care Systems

Is Austin’s EMS System Broken? That was the question that resulted in a feature article for the September issue of the Journal of Emergency Medical Services (JEMS) authored by me (DMWAustin ’s own David M. Williams, Ph.D.). JEMS requested the paper after EMS industry leaders noted numerous critical stories in the local Austin press about […]

Announcing a Collaboration – Washko & Associates

in In The News, Medic Care Systems, Work

Washko & Associates is the leading expert EMS system consulting practice providing evidence-based, pragmatic, and results oriented consulting services. The firm works with organizations and communities to deeply assess and understand their EMS systems current state, defined gaps in process and performance, and then works with local leaders to reduce or close those gaps. I’m […]

Upcoming Paper on Austin EMS System Profiled

in In The News, Medic Care Systems, Research

In Fact Daily, an independent subsidiary of the Austin-American Statesman that covers city hall and local politics, covered a recent study soon to be published by David M. Williams, Ph.D. The paper is a study of the Austin-Travis County EMS System and is the feature article in the September 2013 Journal of Emergency Medical Services. […]

Innovative Model to Improve Medic Care Systems

in Best Practices, health care, Medic Care Systems, Work

Before I transitioned my practice to improvement advising many years ago, I worked as an expert consultant to the Ambulance Service industry. Primarily, that included auditing community EMS systems, writing detailed reports, and making recommendations on service improvement. Over time, this approach became unsatisfying because it focused on subject matter expert opinions and poorly leveraged the […]

Texas EMS Conference – Model for Improvement

in Conference, health care, Medic Care Systems, Process Improvement, Work

The Live Music Capitol of the World – Austin, Texas – has a different buzz downtown today. The convention center is filled with Texas’ volunteer and career emergency medical services caregivers. Held annually, the Texas EMS Conference rivals many national EMS conference events and draws industry leading faculty from across the country and caregivers from […]