The Trouble With Relying on Expert Answers & Not Your Own

in Action Learning

  Recently, I had one of those “a-ha” moments with a client as we were working through improving a key process in his company. In the middle of our dialogue about improvement opportunities to test, he stopped me and said, “We are talking about a lot of ideas, but when are YOU going to improve […]

The Power of Checklists

in Process Improvement

  In December 2008, I sat in the audience as surgeon, researcher, and author Atul Gawande, MD previewed some exciting research he had contributed to. The results, at the time, were pending and due to be published in early 2009 in the New England Journal of Medicine.    We all have heard stories of medical […]