Customer Centered – Asking the End User What Works for Them

in Process Improvement

Peoria (IL) "International" Airport Terminal Photo taken by David M. Williams' iPhone. I have long been an advocate of client or customer centered service. Regardless of your organizational model (e.g., not-for-profit) or if you deliver a service or sell a product, we all have customers. Unfortunately, many people and organizations never engage the people they serve […]

It’s Our Job

in Leadership

david m. williams (n.d.) on my iphone. As a power traveler, I fly a lot. Based in Texas, I often default to Southwest Airlines as my primary partner in air transportation. There are a lot of reasons to love Southwest: on time performance, short turn times, consistent service, great employees, and no nonsense policies.  On many […]